Frequently Asked Questions

Yes — we offer free shipping on all orders within the United Kingdom, with no additional shipping charges. Yasmin Boutique currently ships exclusively within the UK.

Orders are processed within 1 to 3 business days (Monday through Friday), excluding weekends and public holidays. Orders placed after 5:00 PM (GMT+01:00) begin processing the next business day. Once dispatched, delivery takes an estimated 3 to 8 business days — a total of 4 to 11 business days from purchase to arrival.

Once your order ships, you'll receive a confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to become active.

If your order hasn't arrived within 3 business days after the estimated delivery window (14+ days from the order date), please contact us at support@yasmin-boutique.com so we can initiate a carrier investigation. If the package is confirmed lost, we'll offer a full refund or reshipment at no cost.

Customers are responsible for providing accurate shipping addresses. Yasmin Boutique isn't liable for misdelivered orders, and re-shipping fees apply if the address provided was incorrect. See our Shipping Policy.

You may cancel your order within two hours of purchase by contacting us at support@yasmin-boutique.com, before it ships. You also have a 14-day cancellation right from receipt of your goods under UK consumer law. If your order has already shipped, please follow our return process.

Please contact us within 48 hours of delivery with your order number and clear photos of the damage to both the product and its packaging. Without photographic evidence, we cannot guarantee a replacement or refund. We cover the return shipping and offer a full refund or a replacement at no cost.

Please contact us within 48 hours at support@yasmin-boutique.com with your order number and photos. For incorrect items, we cover the return shipping and provide a full refund or replacement at no cost.

Items can be returned within 30 calendar days from the date of delivery, in their original, unused, and resalable condition, with all original tags attached and in their original packaging. There are no restocking fees.

Email support@yasmin-boutique.com with your order number and reason for return. Upon approval, you'll receive a Return Merchandise Authorisation (RMA) number and return shipping instructions. Returns are sent to Rhosili Rd, Northampton NN4 7JE, United Kingdom.

Return shipping costs are paid by the customer, except for defective, damaged, or incorrect items — in those cases, Yasmin Boutique covers the costs.

Refunds are processed to your original payment method within 5 business days after your return has been inspected and approved. It may take additional time for your bank to post the credit.

We do not offer direct exchanges. Please return your original item and place a new order for the item you'd like instead.

Nothing in our policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, and your 14-day cancellation right. See our Refund Policy.

We accept Visa, Mastercard, and American Express. All transactions are processed in British Pounds (GBP), and payment is collected at the time of placing your order.

Yes — prices are inclusive of applicable VAT for customers within the UK. The total displayed at checkout, including any applicable VAT, is the final amount you'll be charged. There are no hidden fees or surprise charges. Our VAT number is GB 482 7195 03.

Yes. All transactions use SSL-encrypted (HTTPS) connections and comply with PCI DSS standards. We will never request your payment details via email, phone, or social media.

Our terms are governed by and construed in accordance with the laws of England and Wales, with any disputes resolved exclusively in the courts of England and Wales. We encourage informal resolution via email first — please contact support@yasmin-boutique.com.

We collect contact details — including your name, address, billing address, shipping address, phone number, and email address — as well as financial information, account data, transaction history, device information, and usage analytics.

We use it to fulfil your orders, process payments, and manage your account, to send marketing communications by email, text message or post, and for fraud detection and legal compliance.

We share data with Shopify, vendors, and other third parties who perform services on our behalf — including payment processors, fulfilment providers, and analytics services — as well as during business transactions and where required by law.

Yes. In line with UK regulations, we request your consent before placing non-essential cookies on your device. You can refuse cookies, though this may limit some functionality.

Account and transaction data is retained for seven (7) years after your last interaction with us for tax compliance. Marketing data is kept for around three years, unless you opt out earlier.

You have rights including access, correction, deletion, restriction, portability, and objection, and you can withdraw consent at any time for consent-based processing. You may also file a complaint with the Information Commissioner's Office. To exercise any right, email support@yasmin-boutique.com.

The best way to reach us is by email at support@yasmin-boutique.com, or by phone on +44 20 7946 0958. We typically respond within 24 hours.

Support hours (GMT+1):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 9:00 AM – 3:00 PM

Our registered office is 53 Mount Rd, Tettenhall Wood, Wolverhampton, WV6 8HP, United Kingdom. Returns are sent to Rhosili Rd, Northampton NN4 7JE, United Kingdom.

Yasmin Boutique Ltd · Company Registration Number 14837261 · VAT number GB 482 7195 03.